Cannot upload pictures to listings. greyed out on page

  • 1
  • Question
  • Updated 3 months ago
I have a Surface Pro(older version). When I create a listing or edit it the Upload images section is greyed out. Basically denying me the ability to load my own images. I then have to save my pictures with tags as to the order I want them in and give them to our office to have them upload them. This is getting to be untenable. Would the system somehow assume my Surface Pro is a tablet and deny uploads from phones and tablets? Can we fix this?
Photo of Jeffrey D Strachan

Jeffrey D Strachan

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 months ago

  • 1
Photo of Jeremiah Coones

Jeremiah Coones, Official Rep

  • 24 Posts
  • 1 Reply Like
Hi Jeffrey,

Sorry to hear you are running into difficulty. Generally there shouldn't be an issue with utilizing what you are but it could be related to a browser issue rather than system issue. We can have someone reach out in regards to assist in further trouble shooting.
Photo of Jeffrey D Strachan

Jeffrey D Strachan

  • 2 Posts
  • 0 Reply Likes
I'd like to have someone call me about this then please.
Photo of Mary Caskey

Mary Caskey, Official Rep

  • 153 Posts
  • 13 Reply Likes
Hi Jeffrey,

Someone from your board should be reaching out to you shortly.