The mapping controls are still present on supported browsers.
If you are using Internet Explorer 11 (IE11) for example those map controls will not show because we ended support for IE11 mid 2019.
Here's a page on our help site listing all supported browsers for Paragon as well as a snapshot of the mapping controls when using Paragon in Chrome.
We don't have any reported issues with the map feature while using Chrome. Please make sure you have your chrome browser updated to the latest version and we also recommend you to clear the browser cookies and cache.
Clearing cache on Chrome:
- Click the 3 dots on the top right hand side corner
- Go to More Tools
- Clear Browsing Data
- For time range select All Time
- Make sure you only have check Cookies and other site data, along with Cached images and files
- Clear Data
- Finally Restart your browser
If you still have issues after this simple troubleshooting steps we will be happy to arrange a time to call you and help getting this resolved.