What happened to the mapping controls in the search map....specifically radius and polygon. how could you possibly get rid of them????

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  • Updated 4 months ago
mapping controls in the search map
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Eric Edson

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Posted 5 months ago

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Sam Ficarrotta, Official Rep

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Mr Edson

The mapping controls are still present on supported browsers. 

If you are using Internet Explorer 11 (IE11) for example those map controls will not show because we ended support for IE11 mid 2019. 

Here's a page on our help site listing all supported browsers for Paragon as well as a snapshot of the mapping controls when using Paragon in Chrome.

http://paragonconnect.paragonrels.com/browser-compatibility

(Edited)
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Krista

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Even in Chrome, mine are not showing up either. Can you please help?
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Raquel Hosek, Official Rep

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Hello Krista,
We don't have any reported issues with the map feature while using Chrome. Please make sure you have your chrome browser updated to the latest version and we also recommend you to clear the browser cookies and cache.
Clearing cache on Chrome:

  • Click the 3 dots on the top right hand side corner
  • Go to More Tools
  • Clear Browsing Data
  • For time range select All Time
  • Make sure you only have check Cookies and other site data, along with Cached images and files
  • Clear Data
  • Finally Restart your browser

If you still have issues after this simple troubleshooting steps we will be happy to arrange a time to call you and help getting this resolved.


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ANDREW CARPER

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I JUST CREATED A POST ABOUT THE SAME ISSUE. IT ONLY HAPPENS MAYBE 20% OF THE TIME I USE THE MAP SEARCH BUT THE ONLY WAY I KNOW IS TO LOG OUT & BACK IN....& SOMETIMES THAT DOESN'T WORK UNTIL AFTER A FEW TRIES. SEE PIC ......
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ANDREW CARPER

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AND I JUST CLEARED ALL MY COOKIES & BROWSING DATA PRIOR TO THIS HAPPENING
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Sam Ficarrotta, Official Rep

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Mr Carper
What browser and version of that browser are you using?